1) All devices are covered by a 30 day limited warranty. Our limited warranty covers manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
• Devices that have dropped.
• Devices that have been crushed.
• Devices that have suffered damage from e-liquid leaking into the unit.
• Devices that have been exposed to water.
• Bent devices/atomizers.
• Damage to products due to user negligence.
2.) All sales on E-liquids and products are final without exception.
3.) Customers are responsible for return shipping unless they have been sent the wrong product.
4.) eBay is not considered an authorized reseller. Any device purchased through eBay will carry no warranty but will however be eligible for diagnostic repair.
Blue Monkey vapes E-Liquid
All sales on e-Liquid are FINAL without exception. Because e-Liquids are consumables, there is an inherent risk in accepting returns or exchanges because of possible tampering. Despite “tamper evident” capping, the possibility exists that e-Liquid may be tampered with and then resealed to appear as if it has not been tampered with. The mere fact that this possibility exists and may cause a public health risk that we may be liable for makes e-Liquid sales final.
REQUIREMENTS FOR DEFECTIVE RETURN ELIGIBILITY
Blue Monkey Vapes honors a 30 day warranty on hardware products purchased via our retail locations or online retail store when a product is defective due to a manufacturer defect. However, due to manufacturer requirements, we must abide by the following when accepting a defective return and any customer returning a defective device must have the following in order for you to accept the defective return:
● Original Product Packaging
● Receipt/Proof of Purchase
● “Damaged” Coils are NEVER eligible for return or replacement UNLESS there is a manufacturer recall.